Refund policy

Returns

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your item.

To be eligible for a return, your item must generally be in the same condition that you received it, unused or unworn where applicable, with tags and original packaging when applicable. You may also be asked to provide your receipt or proof of purchase.

To start a return, contact us at support@dropdeaddealcenter.com with your order number and the reason for your return. If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so. Products may ship from different fulfillment locations, and unauthorized returns may not be received or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos of the item and packaging when available. We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. Any product-specific return restrictions will be disclosed when applicable. Gift cards are not returnable.

Return Shipping

If a return is due to an incorrect, damaged, or defective item, we will provide instructions regarding return shipping as part of the resolution. For other approved returns, return-shipping costs may be the customer's responsibility. We will tell you about any applicable return-shipping requirements before you send the item back.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless required by law or the return resulted from an error with the order.

Cancellations

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Questions

For questions about returns or refunds, contact us at support@dropdeaddealcenter.com